THE TAPE MARKET

A WIDE VARIETY OF ADHESIVE TAPES IN ONE MARKET

We receive many requests for our telephone numbers so that customers can phone to discuss enquiries. Unfortunately we are simply not able to provide this service. Our reasoning can be found here and a short answer to the question can be found here in the FAQ section.

Basically we have chosen an online, hands-off business model. This is not acceptable for some customers and so if you email us your query and explain why you need the personal interaction we will then supply you with the contact details of more traditional companies who have sales staff and who are likely to be able to help you.

Perhaps further explanation might help you understand how we operate. The Tape-Market forms part of a larger group of independent companies. Web sites are created for each group of products and all emails are received at a central office. The operator at this office will answer common and simple questions via email immediately, but they only really have the knowledge already on the websites. They are not experts in most of products about which the questions are based. Frequently the queries have to be forwarded to the sales staff of at factories or import agents. These replies are then sent back to the customer.

Therefore it is pointless asking Tape Market to phone you to “discuss your requirements”. We do not have the staff and facilities for this. Yes this does mean we may lose potential customers in some situations, but in most cases a sales rep is unnecessary anyway and does not justify the expense when considered to be essential by the odd customer. It is a business risk that we have chosen to take and for the last five years has worked for us.

Similarly the office operator is unable to answer queries regarding delivery updates, production updates or other operational questions any quicker by phone than they can by email, as these are all outsourced operations. We have found customers in fact get frustrated speaking to someone on the phone who cannot help them immediately and so have chosen not to publish phone contact details. This frees up the operator to organise the email responses more efficiently and quicker.